Tenant FAQs

Applicants must be at least 18 years old or of legal age to enter into a binding lease agreement.

Properties are rented on a first-come, first-served basis once a completed application and all required fees are submitted. We recommend applying as soon as possible to secure your desired rental.

A cosigner may be required if an applicant does not meet the minimum income, credit, or rental history standards. Cosigners must meet financial qualifications and will be required to sign a guarantor agreement.

Applications can be submitted online through our website or in person. To apply, you’ll need to complete the application form, pay the application fee, and provide the required documentation such as proof of income and a valid photo ID.

In general we require all applicants must make 3xs the rent, have no evictions in the last 5 years, and have no major felonies on their record. Owners may have additional requirements for approval on their properties. If you are concerned about something on your credit or criminal background we highly encourage you to reach out to the leasing team to have it reviewed prior to applying to reduce the possibility of spending money to apply if we already know you may not be approved.

Move-in costs vary by property. In most cases, tenants are required to pay the first month’s rent and a security deposit before moving in. Some properties may also require last month’s rent depending on the lease terms.

We do have a partnership with SayRhino which is a security deposit alternative. They have options, if approved, to pay a small fee upfront or monthly, which is non-refundable, to reduce your move-in costs.

Yes. Security deposits are refundable as long as there is no damage beyond normal wear and tear, all rent and fees are paid, and the lease terms are fulfilled. Deductions may be made for unpaid rent, damages, or necessary cleaning.

Rent can typically be paid online through the secure tenant portal, by automatic bank transfer, or by check or money order, depending on the property’s payment options. Online payments are encouraged for convenience and faster processing.

Please contact management to review your options and confirm if a pet would be allowed in your property. Some properties allow pets with an additional pet deposit or monthly pet rent, while others may have restrictions or require prior approval.

All tenants listed on the lease are jointly responsible for the full lease term. If one tenant wishes to stay, they must qualify independently or find a replacement tenant who meets screening criteria and is approved by management.

Most leases require written notice prior to move-out. Please review your lease for the specific notice period and submit your intent to vacate in writing before the required deadline to avoid additional charges.

Your lease should clearly outline your repair responsibilities, however, the standard repair responsibilities fall to the tenant for the first $200 in repairs as well as all damage that is deemed to be tenant caused such as clogged toilets, tubs, and broken fixtures. All maintenance requests should be submitted promptly through the tenant portal or designated reporting process. Any repair completed that is deemed to fall within these guidelines would be billed to the tenant for payment, due with the following months rent.